Refund and Return Policy

Every ancrave.com purchase is made to order. We certainly hope you love your item(s), but on the off chance you are experiencing any issues, we're here to help!

For a quick resolution, if you received damaged or defective item(s), please submit photos to our Customer Support team HERE before starting a return. 

Return Policy

• Items MUST be in unused/unworn condition.
• Return requests must be submitted within 60 days of the delivery date.
• Shipping & Handling fees paid on the original purchase are non-refundable.
• Face masks and eGift Cards are FINAL SALE and not eligible for returns.
• Bulk item orders (5+ items) are not eligible for return.
• once item(s) shipped, order can not be cancelled.
• Customers can cancel their order within 24 hours.
• We will either send you a replacement or offer a refund for the damaged item depending on the stock situation of the affected item. You may be required to send the defective item back to us.

Starting a Return

To submit a return request, Use our returns & exchanges center and share the order details you’d like to make a return.

Still have questions? Check our FAQ's or contact us at sales@ancrave.com.