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FAQs

Since most of our orders are being shipped in from abroad, the tracking number might not be working because of it not being integrated into foreign postal systems. But this happens rarely. If your tracking number is not working for local orders, feel free to Contact us any time and we’ll have it sorted right away.

You can change the address by contact through contact us page or by emailing us at sales@ancrave.com

Please note: if your order has already been shipped then it will all depend on courier service's response whether they can change it or no.

No, we don’t have physical store location. However, we do have multiple warehouses spread across United States and Ireland. We’re focusing on providing quality products at a reasonable price and having multiple stores located in different areas won’t allow us to do that.

Domestic delivery issues have to be dealt with USPS. You can contact them at(800) 275-8777to get an update on your order/package.

The condition on our return policy is that you must first send us an email along with your details and the order number you would like to return. You will be receiving a response within 24 hours before you can send the product back.

Please note that items being returned have to be in the original condition and packing. All shipment costs to return the product must be taken care of yourself. You will be receiving your money back after an evaluation of the item returned.

However, an amount of equaling 10% of product cost will be charged as re-stocking fee.

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Get in touch with us

We're happy to help answer any questions you may have about your orders, our products + company! Please feel free to fill out the contact form, and we'll get back to you as quickly as we can!