Refund and Return Policy
Returns & Refunds
A clear guide to returns, refunds, replacements, cancellations, and order issues for made-to-order ANcrave products.
Order Issues
Contact us within 30 days for damaged, incorrect, defective, or major sizing issues.
Fast Resolution
Most eligible issues are resolved with a replacement or store credit.
Cancellations
Orders may be cancelled within 24 hours if production has not started.
Order Issues
If there is a problem with your order, contact us within 30 days of delivery.
- Wrong item received
- Damaged during shipping
- Manufacturing defect
- Major sizing issue
Returns & Refunds
Return requests must be submitted within 30 days of delivery.
Returned items must be unused, unwashed, in original condition, and returned with original packaging.
Approved refunds are processed to the original payment method within 7–10 business days after inspection.
Non-Returnable Items
- Final sale items
- Customized or personalized products
- Items discounted 40% or more
- Worn, washed, or altered items
Order Cancellations
Because many ANcrave items are made to order, production may begin shortly after purchase.
- Orders may be cancelled within 24 hours if production has not started
- Orders already in production cannot be cancelled
- Shipped orders cannot be cancelled
Product Variations
Minor variations in color, stitching, print placement, sizing tolerance, and texture may occur due to production methods and display differences.
These small differences are normal and are not considered defects.
Need Help?
If something doesn’t feel right with your order, our support team is here to help review your case and work toward a fair solution.
Contact Our Support TeamAverage response time: 24–48 business hours