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Every ancrave.com purchase is made to order. We certainly hope you love your item(s), but on the off chance you are experiencing any issues, we're here to help!

For a quick resolution, if you received damaged or defective item(s), please submit photos to our Customer Support team HERE before starting a return. 

Return Policy

• Items MUST be in unused/unworn condition.
• Return requests must be submitted within 60 days of the delivery date.
• Shipping & Handling fees paid on the original purchase are non-refundable.
• Face masks and eGift Cards are FINAL SALE and not eligible for returns.
• Bulk item orders (5+ items) are not eligible for return.
• once item(s) shipped, order can not be cancelled.
• Customers can cancel their order within 24 hours.
• We will either send you a replacement or offer a refund for the damaged item depending on the stock situation of the affected item. You may be required to send the defective item back to us.

Starting a Return

To submit a return request, Use our returns & exchanges center and share the order details you’d like to make a return.

Still have questions? Check our FAQ's or contact us at sales@ancrave.com.